Consulting

You can expect a personal and individual consulting tailored to meet your expectations and needs.

Our experienced consultants and project team has many years of experience in IT services and management. 

We guarantee a professional implementation of your business projects and allow the smooth handling.

Support

Our outstanding knowledge and vast experience in leading IT products and industry recognized qualifications will convince you. Our commitment for quality and client satisfaction are to ensure that our clients receive the highest standard of service 

Whether for private or professional use in business, we offer the following services/expertise:

  • Installation and maintenance of client networks and servers
  • Support services on site
  • Proactive monitoring of servers, networks and backup

To provide you fast and convenient support, we offer you remote support sessions. Therefore we kindly ask you to use the link below and to download and install the needed software to access your computer.

Remote Control Software download:

Teamviewer

Alternative Link

Remote Support will be charged as follows
Per hour CHF 180.- excl. VAT.
Minimum 10 minutes, following charges will be rounded to 5 min. cycles.

Service Level Agreement

IT is very important for the success of your company. Knowing this, we put our customers first, whenever they need us.

We assess your needs and propose a solution designed for your business. When you are ready to proceed we will help with supplying all of the hardware, software and expertise necessary to provide a reliable and robust system to meet your objectives.

A Service Level Agreement may get you the desired advantages and guarantees.

Let us put together a personal and individual offer, which fits your company needs.

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Benefit from the purchase of an hourly package and use it whenever you need it.

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At the conclusion of an SLA contract between you as the recipient of the services and the MacRobi GmbH as service provider, the following main points will be defined:

  • Clearly defined responsibilities - tailored to your needs
  • a maximum response time in case of occurance
  • an ongoing monitoring of your server/business data and/or storage/backup

IT relocation or move

Only with the right partner your relocation or first occupation will run smoothly.

With our comprehensive management capabilities, you can improve the quality of your services and prevent interruptions. Whether it is a relocation or first occupation, we do everything necessary to ensure that your services stay aligned with your business requirements.

Our IT service support solutions enable you to implement repeatable, measurable processes for defining, delivering, and supporting services and assets throughout their lifecycles.

We plan and implement your IT infrastructure, we do everything that's required to achieve the needs of your business. For such cases we have a wide network of partners including architects, interior designers, telematics, providers, etc. We advise and accompany you beyond commissioning with our IT services.

Choose us as a partner!